Need help with your hosting? Have questions about our services? Our support team is here to assist you 24/7. Choose your preferred way to get in touch.
Whether you need technical assistance, have billing questions, or want to learn more about our services, we're here to help. Choose the option that works best for you.
Find quick answers to common questions about our services, support, and policies.
To submit a support ticket, click the "Submit Support Ticket" button above or visit our client area. You'll need to log in to your account and navigate to the support section. Provide detailed information about your issue for faster resolution.
Include your server details, error messages, steps to reproduce the issue, and any relevant screenshots. The more information you provide, the faster we can resolve your problem.
We typically respond to support tickets within 2-4 hours during business hours. For urgent issues, our Discord community provides instant assistance from both our team and other experienced users.
Yes! Our Discord community is active 24/7 and provides instant support. Join our server to get help from our support team and connect with other ExtaHost customers. Discord is perfect for quick questions and real-time assistance.
For emergency situations like server downtime or security issues, submit a high-priority ticket and join our Discord for immediate assistance. Our team monitors both channels 24/7 to ensure critical issues are addressed promptly.
Currently, we provide support through our ticket system and Discord community. This allows us to maintain detailed records of all support interactions and provide more efficient assistance. We're considering phone support for enterprise customers in the future.
You can monitor your server status through our client area dashboard. We also provide real-time status updates through our Discord server and maintain a public status page for network-wide issues.
We currently provide support in English. However, our Discord community includes users from around the world who may be able to assist in other languages. We're working on expanding our language support.
Absolutely! We offer custom VPS builds and configurations to meet your specific needs. Contact us through a support ticket or Discord to discuss your requirements, and our team will work with you to create the perfect solution.
For abuse reports or security concerns, please submit a high-priority ticket with detailed information. You can also contact us through Discord for urgent security issues. We take all reports seriously and investigate promptly.
Submit Support Ticket
Join Discord Community