Refund Policy

At ExtaHost, we stand behind our services and want you to be completely satisfied with your VPS hosting experience. We offer a 3-day money-back guarantee to ensure you can try our services risk-free.

Money-Back Guarantee

We offer a 3-day money-back guarantee on all VPS hosting plans. If you're not completely satisfied with our services within the first 3 days of your initial purchase, we'll provide a full refund of your payment.

Refund Eligibility

• Refunds are only available for new customers on their first purchase
• Refund requests must be submitted within 72 hours of the initial purchase
• Service must be in good standing (no violations of our Terms of Service)
• Refunds are processed within 3-5 business days

Non-Refundable Items

• Domain registrations and transfers
• SSL certificates
• Add-on services and upgrades
• Services terminated due to Terms of Service violations
• Renewals and subsequent billing cycles

How to Request a Refund

To request a refund, please:

1. Submit a support ticket through your client area
2. Include your account details and reason for the refund request
3. Our support team will review your request within 24 hours
4. If approved, the refund will be processed to your original payment method

Refund Processing

Approved refunds are processed within 3-5 business days and will be credited back to your original payment method. Processing times may vary depending on your payment provider.

Contact Us

If you have any questions about our refund policy, please don't hesitate to contact our support team. We're here to help ensure you have a positive experience with ExtaHost.